Avast and carbonite issues

Avast

• This article is for Windows only

Avast has been known to block the installation and normal running process of Carbonite. For the installation to complete, you should configure Avast to allow Carbonite to operate normally.

1. Right-click the Avast icon in your Windows notification area and click Open Avast! User Interface.
2. Click Settings in the top right of the window that appears.
3. Navigate to Active Protection, select Customize (next to Web Shield), and select Exclusions.
4. On the Exclusions page, click the Browse button next to a blank line.
5. Then select the individual files in the following locations to be excluded from the Avast scans:
   • C:\Program Files\Carbonite\Carbonite Backup\ (32-bit Windows)
   • C:\Program Files (x86)\Carbonite\Carbonite Backup\ (64-bit Windows)
   • C:\Documents and Settings\All Users\Application Data\Carbonite\Carbonite Backup\ (Windows XP)
   • C:\ProgramData\Carbonite\Carbonite Backup\ (Windows Vista, Windows 7, Windows 8, Windows 10)
   • C:\Program Files\Carbonite\Carbonite Mirror Image\ (if you have Carbonite Mirror Image)
6. Use the + (plus) signs to navigate to the correct locations, ensuring that there is a check mark next to the Carbonite Backup folder for each location you add.
7. Click OK when you have finished selecting locations to be excluded and Avast will automatically add each location as a separate line on the Exclusions list.
8. Click OK at the bottom of the Settings window and close the Avast User Interface.

You will now have successfully configured Avast to allow Carbonite access to the Internet.

An issue has been discovered where Avast blocks Carbonite even after exclusions are configured. This issue is specific to Avast. If you experience this issue, we recommend contacting Avast customer care for further assistance. Their contact number is 1-866-951-7679.